There are no exchanges or returns to any personalized products purchased from Professional Case, Inc. Online Store.  For returns or exchange of your purchase that has not been personalized, please call (513) 682-2520 to receive a return authorization within 30 days. All returns are sent at the customer's expense. Please ship merchandise to: Professional Case, Inc. Attn. Returns Dept. 9790 Inter-Ocean Drive Cincinnati, OH 45246 USA All Professional Case Products are made to order.  All dimensions listed of our products are accurate to within +/- 1/2".   Die lots are subject to slight shade and texture variations.